Please submit the completed and signed Waterloo Area Municipal Ombuds Office Complaint Submission Form, including the Consent and Confidentiality Agreement, and copies of supporting documents to the Ombudsman by:

  • Regular mail to the Waterloo Area Ombuds Office, 36 Dundas Street, Dundas, Ontario, L9H 1A2, or
  • Fax to 1-905-627-5362 to the attention of the Ombudsman, or
  • Scan and email completed form to

Personal information contained on this form is collected under the authority of the Municipal Act, 2001, subsection 223.13. The information will be used by the Ombudsman to respond to your complaint. Questions about this collection can be directed to the Waterloo Area Municipal Ombuds Office, by regular mail to 36 Dundas Street, Dundas, Ontario L9H 1A2, by fax at 1-905-627-5362 or by email at

Ombudsman Request

  • Complaint Details

  • Summary of Complaint