Each City, Municipality, or Township has their own complaint resolution process/policy.  Before bringing a complaint to the Waterloo Area Municipal Ombuds Office, a Complainant must have utilized the Region, City, Municipality or Town’s internal complaint system.

The links below are exerts from each of the Cities, Municipalities or Townships websites, detailing the different processes and policies for each:

Region of Waterloo

City of Waterloo

City of Cambridge

Township of Wilmot

Woolwich Township